About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Staff Product Manager for Call Quality to lead the strategy for voice reliability and call experience observability. You'll collaborate with various teams to deliver impactful product improvements. This role requires significant experience in product management.
Job Description
Who you are
You have extensive experience in product management, particularly in the realm of voice technology and call quality. Your background includes working closely with engineering, data, and customer experience teams to drive product strategy and improvements. You understand the importance of delivering high-quality voice solutions and have a track record of managing complex projects that enhance user experience.
You possess strong analytical skills and are comfortable using data to inform product decisions. Your ability to communicate effectively with cross-functional teams ensures that everyone is aligned on the product vision and goals. You are proactive in identifying opportunities for improvement and are skilled at troubleshooting issues that may arise in voice performance.
What you'll do
In this role, you will own the strategy for Aircall's Call Quality and Voice Platform, ensuring that every conversation is crisp and reliable. You will lead initiatives to enhance voice reliability and media performance, working closely with engineering and data teams to define the long-term vision for call performance. Your responsibilities will include delivering impactful product improvements that scale globally, as well as collaborating with product marketing to communicate the value of these enhancements to customers.
You will also be responsible for maintaining a deep understanding of customer needs and pain points related to call quality. This involves gathering feedback, conducting user research, and analyzing data to inform product decisions. You will work to ensure that the voice layer of Aircall's product remains a key differentiator in the market.
What we offer
Aircall provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to improving voice technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to empower conversations and enhance the quality of communication for our users.
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