About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Staff Product Manager for Call Quality to lead the strategy for voice reliability and call experience observability. You'll collaborate with various teams to define the long-term vision for call performance. This role requires strong product management experience.
Job Description
Who you are
You have a proven track record in product management, particularly in areas related to voice technology and call quality. With 5+ years of experience, you understand the nuances of customer communications and the importance of delivering a seamless user experience. You thrive in collaborative environments, working closely with engineering, data, and customer experience teams to drive product improvements.
Your analytical mindset allows you to leverage data to inform decisions and measure the impact of product changes. You are customer-obsessed, always seeking to understand user needs and pain points. Your ability to communicate effectively across teams ensures that everyone is aligned on the product vision and goals.
Desirable
Experience in AI-powered products or customer communication platforms would be a plus. Familiarity with voice reliability metrics and media performance is highly desirable. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on delivering value to customers.
What you'll do
As the Staff Product Manager for Call Quality, you will own the strategy for voice reliability and call experience observability. You will work with cross-functional teams to define and implement product improvements that enhance call performance globally. Your role will involve setting the long-term vision for the voice platform, ensuring that it aligns with Aircall's overall mission to redefine customer communications.
You will lead initiatives to improve media performance and call quality, utilizing data-driven insights to inform your decisions. Collaborating with engineering and data teams, you will prioritize features and enhancements that deliver the most significant impact on user experience. You will also engage with product marketing to ensure that the value of your product improvements is effectively communicated to customers.
What we offer
At Aircall, you will join a dynamic team that values ownership, continuous learning, and thoughtful speed. We offer a competitive salary and benefits package, along with opportunities for professional growth. You will be part of a company that is at the forefront of AI innovation in customer communications, making a real impact on how businesses interact with their customers. Join us in our mission to help teams work smarter, not harder.
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