About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Customer Success Manager (Growth Specialist) to empower global businesses with integrated financial solutions. You'll work closely with clients to drive user engagement and satisfaction. This role requires strong expertise in customer success and growth strategies.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the financial technology sector. You are motivated by the mission of empowering businesses and have a proven track record of driving user engagement and satisfaction. Your analytical skills allow you to assess customer needs and develop tailored solutions that enhance their experience with our platform.
You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional service. Your ability to communicate effectively with clients and internal stakeholders ensures that you can advocate for customer needs while aligning with business objectives. You are proactive in identifying opportunities for growth and improvement, using data-driven insights to inform your strategies.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for building and maintaining strong relationships with our clients, ensuring they derive maximum value from our financial platform. You will work closely with customers to understand their goals and challenges, providing guidance and support to help them achieve success. Your role will involve onboarding new clients, conducting regular check-ins, and facilitating training sessions to ensure they are fully equipped to utilize our services.
You will collaborate with product and engineering teams to relay customer feedback and advocate for enhancements that improve user experience. Additionally, you will analyze customer data to identify trends and opportunities for upselling or cross-selling additional services. Your insights will be crucial in shaping our customer success strategies and driving overall business growth.
What we offer
At Airwallex, we offer a dynamic work environment where you can make a real impact. You will have the opportunity to work with a diverse team of talented professionals who are passionate about technology and innovation. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to revolutionize the global payments landscape.
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