About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Customer Success Manager to enhance client experience and drive user satisfaction. You'll work closely with clients to ensure they maximize the value of Airwallex's financial platform. This role requires strong expertise in customer success and client management.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the financial technology sector. You are motivated by the mission of empowering businesses through innovative financial solutions and have a proven track record of enhancing client experiences. Your analytical skills allow you to assess client needs and tailor solutions effectively, ensuring high satisfaction and retention rates.
You thrive in collaborative environments and enjoy working with cross-functional teams to drive client success. Your communication skills are exceptional, enabling you to articulate complex concepts clearly to clients and internal stakeholders alike. You are proactive in identifying opportunities for improvement and are comfortable using data to inform your strategies.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for building and maintaining strong relationships with clients, ensuring they receive maximum value from our platform. You will work closely with clients to understand their needs and challenges, providing tailored solutions and support. Your role will involve onboarding new clients, conducting regular check-ins, and gathering feedback to enhance our offerings.
You will collaborate with product and engineering teams to relay client insights and advocate for necessary improvements. Additionally, you will develop and implement strategies to drive client engagement and satisfaction, utilizing metrics to measure success and identify areas for growth. Your contributions will directly impact client retention and overall business success.
What we offer
At Airwallex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and opportunities for professional growth within a rapidly expanding company. You will have the chance to work with a diverse group of talented individuals who are passionate about transforming the financial landscape for businesses worldwide. Join us in making a real impact in the world of global payments.
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