About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Customer Success Manager to drive success for small and medium enterprises (SMEs) and growth initiatives. You'll work closely with clients to ensure they maximize the value of Airwallex's financial platform. This role requires strong expertise in customer success and relationship management.
Job Description
Who you are
You have a strong background in customer success management, particularly with small and medium enterprises (SMEs) — you understand the unique challenges these businesses face and are passionate about helping them thrive. Your ability to build relationships and foster trust with clients is exceptional, and you excel at identifying opportunities for growth and improvement.
You are data-driven and analytical, using metrics to guide your decisions and measure success — you know how to leverage insights to enhance customer experiences and drive engagement. Your communication skills are top-notch, allowing you to articulate complex concepts clearly and effectively to diverse audiences.
You thrive in collaborative environments, working closely with cross-functional teams to deliver exceptional service and support — you understand that customer success is a team effort and are eager to contribute to a culture of collaboration and innovation.
You are adaptable and resilient, able to navigate the fast-paced world of fintech with ease — you embrace change and are always looking for ways to improve processes and outcomes for your clients.
Desirable
Experience in the fintech industry or with payment solutions would be a plus, as would familiarity with customer relationship management (CRM) tools and software.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for onboarding new clients and ensuring they have a seamless experience with our platform — you will guide them through the setup process and provide ongoing support to help them achieve their goals. You will proactively engage with clients to understand their needs and challenges, offering tailored solutions and resources to enhance their experience.
You will analyze customer data and feedback to identify trends and areas for improvement, collaborating with product and engineering teams to advocate for client needs and drive product enhancements. Your role will involve regular check-ins with clients to assess satisfaction and address any concerns, ensuring they are getting the most value from our services.
You will also play a key role in developing and implementing customer success strategies that drive retention and growth — you will work closely with the sales and marketing teams to identify upsell opportunities and contribute to overall business objectives.
What we offer
At Airwallex, you will be part of a dynamic and innovative team that is transforming the financial landscape for businesses worldwide. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology and collaborate with some of the brightest minds in the industry, all while making a meaningful impact on the success of our clients.
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