About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Customer Success Manager • Mid-Level
Overview
Airwallex is hiring a Customer Success Manager to drive success for small and medium enterprises (SMEs) and growth initiatives. You'll work closely with clients to ensure they maximize the value of Airwallex's financial platform. This role requires strong expertise in customer success and relationship management.
Job Description
Who you are
You have a proven track record in customer success management, particularly with small and medium enterprises (SMEs). Your experience has equipped you with the skills to build strong relationships and ensure clients achieve their desired outcomes using our platform. You are motivated by the mission of empowering businesses globally and have a deep understanding of the financial technology landscape.
You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively to clients. Your collaborative nature enables you to work seamlessly with cross-functional teams, ensuring that customer feedback is integrated into product development and service improvements. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on client satisfaction.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for onboarding new clients and ensuring they are set up for success with our platform. You will conduct regular check-ins with clients to assess their needs and provide tailored solutions that drive engagement and retention. Your role will involve analyzing customer data to identify trends and opportunities for improvement, allowing you to proactively address any issues that may arise.
You will collaborate closely with the sales and product teams to relay customer insights and advocate for enhancements that align with client needs. Additionally, you will develop and deliver training materials and resources to help clients maximize their use of our services. Your efforts will contribute to the overall growth and success of Airwallex as you help clients navigate their financial operations more effectively.
What we offer
At Airwallex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a supportive environment that encourages you to take ownership of your role and make a real impact on our clients' success. Join us in shaping the future of global payments and financial solutions.
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