About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Customer Success Manager to drive success for small and medium enterprises (SMEs) and growth initiatives. You'll work closely with clients to ensure they maximize the value of Airwallex's financial platform. This position requires strong expertise in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, particularly with small and medium enterprises (SMEs) — you understand the unique challenges these businesses face and are passionate about helping them succeed. Your strong communication skills enable you to build lasting relationships with clients, ensuring they receive the support they need to thrive. You are data-driven and can analyze customer feedback to drive improvements in service delivery and product offerings.
You thrive in a collaborative environment, working closely with cross-functional teams to address customer needs and enhance their experience with our platform. Your ability to think critically and solve problems will help you navigate complex situations and provide effective solutions. You are motivated by the mission of empowering businesses through innovative financial solutions and are eager to contribute to our growth.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for onboarding new clients and ensuring they are effectively utilizing our platform to meet their business needs. You will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for upselling additional services. Collaborating with the sales and product teams, you will provide feedback from clients to help shape future product developments and enhancements.
You will also develop and implement customer success strategies that drive engagement and retention among SMEs. By analyzing customer data and usage patterns, you will identify trends and proactively address potential issues before they escalate. Your role will involve creating educational resources and training sessions to empower clients to maximize the value of our solutions.
What we offer
At Airwallex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with a diverse group of talented individuals who are passionate about transforming the financial landscape for businesses worldwide.
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