About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring a Senior Customer Solutions Manager to serve as the primary point of contact for enterprise B2B clients utilizing satellite communications services. This role requires a blend of technical knowledge and relationship management skills to help customers maximize value from Amazon LEO's broadband solutions.
Job Description
Who you are
You have a strong background in customer relationship management, ideally with experience in B2B sectors such as retail, media, energy, and manufacturing. Your ability to build and maintain relationships with key stakeholders, from IT to executive levels, is essential in ensuring customer satisfaction and success. You possess a unique blend of technical knowledge and industry expertise, allowing you to effectively communicate the value of satellite connectivity solutions to diverse clients. You are a proactive problem solver, capable of addressing customer needs and challenges with innovative solutions. Your experience in managing enterprise accounts has equipped you with the skills to navigate complex organizational structures and foster long-term partnerships.
What you'll do
In this role, you will serve as the trusted advisor and primary point of contact for assigned enterprise accounts, ensuring they maximize the value of Amazon LEO's satellite communications services. You will work closely with clients to understand their unique needs and challenges, helping them modernize their infrastructure and unlock new business models. Your responsibilities will include managing customer relationships, providing technical guidance, and collaborating with internal teams to deliver tailored solutions. You will play a critical role in driving customer satisfaction and retention, as well as identifying opportunities for upselling and cross-selling additional services. Your ability to communicate effectively and build rapport with clients will be key to your success in this position.
What we offer
Amazon offers a competitive salary range of $153,600.00 - $207,800.00 annually, along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. You will have the opportunity to work on a groundbreaking initiative aimed at closing the digital divide and improving global connectivity. Join a team that values innovation and collaboration, and make a meaningful impact on the lives of individuals and communities around the world.
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