Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for customer service and a commitment to ensuring customer satisfaction. You thrive in a fast-paced environment and are skilled at managing difficult customer situations with empathy and professionalism. You understand the importance of timely communication and are eager to solicit customer feedback to enhance their experience. You are proactive in seeking out and developing workflows and procedures that improve efficiency and customer satisfaction.

You possess strong analytical skills, allowing you to analyze data effectively and use it to inform your decisions. You are comfortable working with various communication channels, including phone and email, to address customer needs promptly. Your ability to connect with customers and provide them with accurate information about their packages is a key strength.

What you'll do

As a Delivery Station Customer Service Associate, you will be responsible for managing customer inquiries and providing real-time support at the delivery station. You will work closely with customers to ensure they receive their packages on time and address any issues that may arise. Your role will involve analyzing customer feedback and data to identify areas for improvement in the customer experience. You will collaborate with team members to develop and implement effective workflows and procedures that enhance service delivery.

You will be expected to respond promptly to customer needs and prioritize their requests, ensuring that every interaction leaves a positive impression. Your contributions will help Amazon maintain its reputation as a customer-centric company, and you will play a vital role in putting smiles on customers' faces. You will also participate in ongoing training and development opportunities to enhance your skills and knowledge in customer service.

What we offer

Amazon offers a competitive pay rate of $21.45 per hour for this full-time position. You will have a consistent schedule from Tuesday to Saturday, allowing for a work-life balance. As part of the Amazon team, you will work alongside smart and passionate individuals who are dedicated to building innovative products and services. You will have the opportunity to grow your career within a company that values diversity and inclusion, and you will be part of a mission-driven organization that aims to exceed customer expectations.