About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring an IT Support Engineer I to provide technical support for their Low Earth Orbit satellite broadband network. You'll work with Windows, Linux, and macOS systems, ensuring operational efficiency across various infrastructures. This position is entry-level and based in Kirkland, Washington.
Job Description
Who you are
You are an entry-level IT Support Engineer with a passion for technology and a desire to provide exceptional support. You have experience with Windows, Linux, and macOS systems, and you understand the importance of maintaining operational efficiency in a fast-paced environment. Your troubleshooting skills are top-notch, allowing you to quickly resolve issues and ensure that technology systems run smoothly.
You thrive in a collaborative environment and are eager to learn from experienced colleagues. You are comfortable processing tickets and following standard operating procedures to address customer issues effectively. Your ability to communicate technical information clearly makes you a valuable asset to the team.
What you'll do
As an IT Support Engineer I at Amazon, you will be responsible for providing comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. You will process tickets to triage and resolve customer issues, ensuring that all requests are handled promptly and efficiently. Your role will involve provisioning, deploying, and troubleshooting Windows, Linux, and macOS workstations, as well as bare-metal Windows and Linux servers.
You will configure, deploy, and replace network infrastructure components, including switches, routers, and firewalls. Additionally, you will participate in the hiring, training, and development of others, contributing to a culture of continuous improvement and knowledge sharing. Your technical support will extend to Kuiper Production, lab, and launch infrastructure, where you will assist with scheduled maintenance and system upgrades.
What we offer
At Amazon, we offer a competitive hourly wage ranging from $25.00 to $41.00, along with a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) matching program. You will have the opportunity to work in a dynamic environment that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.
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