It Support • Mid-Level

Who you are

You have a strong technical background and are experienced in IT support, particularly in a fast-paced environment like Amazon. You are self-motivated and enjoy taking on new challenges, demonstrating your ability to manage large projects with minimal guidance. Your knowledge of software design patterns, data structures, and AWS technologies sets you apart, and you are eager to expand your expertise in distributed systems concepts. You thrive in crisis situations, quickly resolving customer issues to ensure smooth operations.

You possess excellent problem-solving skills and are comfortable working with various technologies. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to foster collaboration and drive solutions. You are committed to continuous learning and are always looking for ways to improve your skills and knowledge in the IT field.

Desirable

Experience with IT infrastructure management and a background in developing technology solutions in-house would be beneficial. Familiarity with project management methodologies and tools can enhance your effectiveness in this role. A proactive approach to learning and adapting to new technologies will help you succeed in this dynamic environment.

What you'll do

As an IT Support Engineer II, you will be responsible for supporting, building, implementing, and improving technology solutions across various Amazon Operations sites. You will take ownership of your projects, ensuring that they align with the operational goals of the organization. Your role will involve troubleshooting and resolving IT issues, providing timely support to ensure that operations run smoothly.

You will collaborate with cross-functional teams to identify and implement technology improvements that enhance efficiency and effectiveness. Your ability to manage multiple projects simultaneously will be crucial as you work to deliver solutions that meet the needs of the business. You will also be involved in training and mentoring junior team members, sharing your knowledge and expertise to help them grow in their roles.

In addition to technical responsibilities, you will play a key role in fostering a culture of continuous improvement within the team. You will be encouraged to share your insights and suggestions for enhancing processes and technologies, contributing to the overall success of Amazon Operations.

What we offer

Amazon provides a competitive compensation package that includes comprehensive healthcare benefits starting on Day 1. You will have access to a matching 401(k) program and up to 20 weeks of paid parental leave. The company promotes a casual dress code, allowing you to work comfortably in a relaxed environment. You will also benefit from a supportive team culture that values collaboration and innovation, making it an exciting place to grow your career.