It Support • Mid-Level

Who you are

You have a strong technical background and specialized skills in IT support, with the ability to manage large projects with minimal guidance. You thrive in crisis situations, resolving customer issues efficiently to ensure smooth operations. Your eagerness to expand your knowledge includes learning about software design patterns, data structures, and AWS technologies, which are crucial for the role. You are self-motivated and enjoy taking on new challenges while fostering solutions within teams.

What you'll do

As an IT Support Engineer II, you will support, build, implement, and improve technology solutions across various sites in your geographical area. Your role will involve collaborating with teams to enhance IT infrastructure and develop new technology in-house. You will be responsible for troubleshooting and resolving issues that arise, ensuring that operations run smoothly. Your contributions will directly impact the efficiency of Amazon Operations, as you work to delight customers by ensuring timely deliveries and exceptional service.

What we offer

Amazon provides competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and generous parental leave. You will enjoy a casual dress code at our locations, fostering a comfortable work environment. Additionally, you will have access to various forms of compensation, including equity and sign-on payments, as part of a total compensation package. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.