It Support • Mid-Level

Who you are

You have a solid background in IT support, with experience in managing and resolving technical issues across various environments. Your technical knowledge includes familiarity with AWS technologies and Linux systems, enabling you to provide effective solutions in a timely manner. You are self-motivated and eager to take on new challenges, continuously expanding your knowledge in software design patterns and distributed systems concepts. You thrive in crisis situations, demonstrating your ability to resolve customer issues quickly and efficiently. Your project management skills allow you to handle large projects with minimal guidance, impacting multiple locations positively. You are a team player, capable of motivating others and fostering collaborative solutions to challenges.

Desirable

Experience with IT infrastructure and a background in developing technology solutions in-house would be beneficial. Familiarity with data structures and software design patterns will enhance your ability to contribute effectively to the team. A proactive approach to learning and adapting to new technologies is highly valued.

What you'll do

As an IT Support Engineer II, you will be responsible for providing nonstop global IT support to Amazon Operations. Your role will involve building, implementing, and improving technology solutions across various sites within a defined geographical area. You will manage large projects that affect multiple locations, ensuring that all technical aspects are handled efficiently. Your ability to resolve customer issues during critical times will be essential in maintaining operational excellence. You will collaborate with various teams to identify and implement improvements in IT infrastructure, contributing to the overall success of Amazon Operations. Your work will directly impact the speed and accuracy of service delivery, helping to delight customers by ensuring seamless operations. You will also have opportunities to mentor junior team members, sharing your expertise and fostering a culture of continuous improvement.

What we offer

Amazon provides competitive compensation packages, including comprehensive healthcare benefits starting on Day 1. You will have access to a matching 401(k) program and up to 20 weeks of paid parental leave. The work environment is casual, allowing for a comfortable atmosphere where you can focus on your tasks. Additionally, you will be part of a dynamic team that values innovation and collaboration, with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.