Operations Manager • Lead

Who you are

You have a proven track record in leadership roles, ideally with experience in managing teams focused on sales or account development. Your ability to coach and develop team members is essential, as you will be responsible for guiding your team to achieve high standards of performance and accountability. You thrive in environments that require both strategic thinking and hands-on execution, ensuring that your team meets its goals while maintaining the quality of service expected from Amazon.

You possess strong analytical skills, allowing you to monitor KPIs effectively and identify areas for improvement. Your problem-solving abilities enable you to address systemic issues within your team's territories, implementing corrective action plans as necessary. You are committed to fostering a culture of excellence and accountability within your team, ensuring that every member is aligned with the company's objectives.

What you'll do

As the Channel Team Lead, you will oversee the execution of the Hub Delivery model, ensuring that your team of Account Development Executives (ADEs) consistently meets their acquisition and activation targets. You will provide practical coaching in prospecting and performance management, helping your team navigate challenges and achieve their goals. Monitoring team performance through KPIs will be a key responsibility, as you ensure that the ADEs maintain a delivery success rate of 98.5% or higher.

You will align your team's activities with the regional growth objectives of the Hub Delivery program, balancing short-term execution with long-term scalability. Acting as a point of escalation for complex partner or operational challenges, you will work to find solutions that drive the best results for customers. Your leadership will be crucial in promoting a culture of commitment and excellence in the field, enabling your team to thrive in a goal-oriented environment.

What we offer

At Amazon, we value diversity and encourage individuals from all backgrounds to apply. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in shaping the future of delivery services in Brazil, where your contributions will have a direct impact on our customers and partners.