Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally with experience leading teams in a fast-paced environment. You are customer-focused and understand the importance of maintaining high standards of safety and quality in operations. You possess excellent communication skills, enabling you to effectively engage and motivate your team during their shifts. You are physically capable of lifting up to 49 pounds and can stand or walk for extended periods, adapting to variable temperatures and noise levels in the workplace. You thrive in collaborative settings, working closely with support teams to achieve business objectives. You are committed to fostering a positive work environment and ensuring that your team meets performance expectations.

What you'll do

In this role, you will lead a team of hourly workforce members, supporting and mentoring them to achieve their best performance. You will manage key operational metrics, including safety, quality, productivity, and customer delivery promises. Collaborating with various support teams such as Safety, Engineering, and Human Resources, you will develop and implement plans to meet business objectives. You will engage with your team to maintain high levels of attendance and performance, ensuring that customer orders are delivered on time and to the right location. Your responsibilities will also include monitoring workflow processes across the first, middle, and last miles of operations, adapting to any building variations as necessary. You will play a crucial role in maintaining Amazon's dedication to customer satisfaction and operational excellence.

What we offer

Amazon provides a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. You will have access to paid time off and parental leave, along with mental health support and flexible spending accounts. The salary for this position ranges from $70,000 to $90,900 annually, reflecting the importance of this role in our operations. Join us at Amazon, where you can make a significant impact on our operations and customer satisfaction.