Operations Manager • Mid-Level

Who you are

You have at least 1 year of experience in employee and performance management, demonstrating your ability to lead and develop teams effectively. You pride yourself on maintaining the highest levels of safety, quality, attendance, and performance, ensuring that your team meets customer expectations consistently. Your leadership style is empathetic, and you lead by example, motivating your team to achieve their best. You are proactive in identifying process improvement initiatives and are familiar with Lean tools to enhance operational efficiency. You understand the importance of collaboration, working closely with support teams such as Safety, Engineering, and Human Resources to meet business objectives. You are physically capable of performing tasks that require pushing, pulling, squatting, bending, and reaching varying weights, which is essential for the role.

What you'll do

As an Operations Shift Manager at Amazon, you will play a critical role in leading a team of associates within the Delivery Station in Eastern Creek. Your primary responsibility will be to ensure that customer orders are delivered at the right time and to the right location. You will lead and develop your team, fostering a culture of safety and high performance. You will collaborate with various support teams to develop plans that align with business objectives and drive continuous improvement initiatives. Your day-to-day activities will involve overseeing workflows, ensuring that all processes run smoothly, and that customer expectations are not only met but exceeded. You will be responsible for maintaining health and safety standards on-site, promoting a culture that prioritizes safety for all associates. You will also be tasked with identifying opportunities for process improvements, utilizing Lean methodologies to enhance operational efficiency. Your leadership will inspire your team to achieve their goals, and you will be instrumental in creating an environment where associates feel supported and motivated to excel.

What we offer

At Amazon, we offer a dynamic work environment where you can grow your career while making a significant impact on our operations. You will have the opportunity to work with a diverse team of professionals who are dedicated to delivering exceptional service to our customers. We provide comprehensive training and development programs to help you enhance your skills and advance your career within the company. Additionally, you will be part of a culture that values safety, quality, and performance, ensuring that you can thrive in your role. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success.