Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, particularly with enterprise accounts, and understand the nuances of building relationships that drive long-term value. Your experience in the LATAM market equips you with insights into customer needs and expectations, allowing you to tailor solutions effectively. You are adept at using analytics tools, particularly Amplitude, to help customers optimize their product strategies and achieve their goals. You approach challenges with a growth mindset and are committed to putting customers at the center of your work. Your communication skills are exceptional, enabling you to convey complex ideas clearly and effectively to diverse stakeholders.

Desirable

Experience in digital analytics or a related field is a plus, as is familiarity with AI-driven solutions. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional customer experiences. A background in data-driven decision-making will help you guide customers in leveraging analytics for their product development.

What you'll do

In this role, you will manage a portfolio of enterprise accounts in the LATAM region, ensuring that customers are successful in achieving their product goals through the use of Amplitude's platform. You will lead onboarding processes, provide training, and offer ongoing support to help customers maximize the value of their investment. Building strong relationships with key stakeholders will be essential, as you will act as the primary point of contact for your accounts. You will analyze customer usage data to identify opportunities for improvement and proactively address any challenges they may face. Collaborating with product and engineering teams, you will advocate for customer needs and contribute to product enhancements that drive customer satisfaction. You will also develop and deliver presentations to showcase best practices and success stories, helping to foster a community of engaged users.

What we offer

Amplitude is committed to creating an inclusive environment where all employees can thrive. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. You will be part of a dynamic team that values collaboration and innovation, working towards a common goal of helping our customers succeed. Our culture emphasizes humility, ownership, and a commitment to diversity, ensuring that every team member feels valued and empowered to contribute.

Join us at Amplitude and play a key role in shaping the future of digital analytics while making a meaningful impact on our customers' success.