Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical support operations, with experience in managing teams and improving processes. You understand the importance of customer satisfaction and have a proven track record of implementing successful enablement programs that empower technical support staff to excel in their roles. Your approach is data-driven, and you leverage insights to make informed decisions that enhance operational efficiency.

You possess excellent communication skills, allowing you to collaborate effectively with cross-functional teams and stakeholders. You are adept at identifying challenges within support operations and developing strategic solutions that drive performance improvements. Your leadership style fosters a culture of accountability and continuous learning, ensuring that your team is equipped to meet the demands of a fast-paced environment.

What you'll do

In this role, you will be responsible for overseeing the operations of the technical support team, ensuring that they have the necessary tools and resources to meet customer needs. You will design and implement enablement programs that enhance the skills and knowledge of support staff, enabling them to provide top-notch service to customers. You will analyze performance metrics to identify areas for improvement and develop strategies to address any gaps.

You will collaborate closely with product and engineering teams to ensure that support staff are well-informed about product updates and features, allowing them to assist customers effectively. Additionally, you will play a key role in scaling operations as the company grows, ensuring that the support team can handle increased demand without compromising service quality.

What we offer

Amplitude offers a dynamic work environment where you can make a significant impact on the customer experience. You will have the opportunity to work with a talented team and contribute to the success of a leading digital analytics platform. We value diversity and inclusion, and we strive to create a workplace where everyone can thrive. Join us in our mission to help businesses build better products and digital experiences.