Technical Account Manager • Mid-Level

Who you are

You are a dedicated and ambitious individual with a strong technical background and a passion for customer success. As a Technical Account Manager, you possess exceptional communication and interpersonal skills, allowing you to effectively convey complex technical concepts to non-technical audiences. You thrive in high-pressure environments and are comfortable navigating the intricacies of security operations and threat intelligence. Your experience with customer relationship management tools, such as Salesforce and JIRA, enhances your ability to manage client interactions effectively.

You have a deep understanding of Cyber Threat Intelligence (CTI) and Security Operations (SecOps), which enables you to provide valuable technical advice to clients. Your multi-lingual capabilities allow you to engage with a diverse customer base, ensuring that you can advocate for their needs throughout their maturity journey. You are self-driven and curious, always seeking to learn more about the evolving landscape of security analytics and operations.

Desirable

Experience with Gainsight is a plus, as it can further enhance your ability to manage customer success initiatives. A willingness to travel up to 25% of the time demonstrates your commitment to building strong relationships with clients and understanding their unique challenges.

What you'll do

In your role as a Technical Account Manager at Anomali, you will act as a technical subject matter expert, guiding customers through their journey to achieve their security operations and threat intelligence goals. You will leverage your technical expertise to solve issues and provide insights that empower clients to make informed decisions. Your responsibilities will include conducting regular check-ins with clients, understanding their evolving needs, and ensuring they are maximizing the value of Anomali's AI-powered security operations platform.

You will collaborate closely with the EMEA Customer Success team to develop strategies that enhance customer satisfaction and retention. By utilizing your knowledge of security analytics, you will help clients navigate the complexities of their security environments, providing tailored solutions that address their specific challenges. Your role will also involve presenting technical concepts and solutions to both technical and non-technical stakeholders, ensuring that all parties are aligned on objectives and outcomes.

What we offer

Anomali provides a dynamic work environment where you can grow your skills and make a significant impact in the cybersecurity space. You will be part of a team that values innovation and collaboration, working alongside experts in the field. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us in our mission to modernize security operations and drive better productivity and talent retention for our clients.