About Cision
Empowering PR and marketing professionals globally
Key Highlights
- Over 100,000 global PR and marketing professionals served
- Headquartered in New Eastside, Chicago, IL
- 2,000+ employees dedicated to communications intelligence
- Ranked as a leader in the $3 billion communications software market
Cision is a leading provider of PR and marketing software, serving over 100,000 professionals globally. Headquartered in New Eastside, Chicago, IL, Cision operates in the $3 billion communications intelligence market and employs over 2,000 people. With a focus on media and influencer targeting, Cisi...
🎁 Benefits
Cision offers a comprehensive benefits package including an Employee Assistance Programme (EAP), a learning portal for continuous education, a robust ...
🌟 Culture
Cision fosters a culture that embraces digital transformation in PR and marketing, emphasizing efficiency and adaptability. The company values innovat...
Overview
Cision is hiring a Customer Success Manager to manage and grow their Agency business across diverse accounts. You'll build relationships to drive product adoption and increase subscription revenue. This role requires strong communication and relationship-building skills.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology or SaaS industry. Your ability to build and maintain healthy relationships with clients is key to your success — you understand the importance of driving product adoption and exceeding business objectives. You are skilled at articulating value and inspiring clients about the future of the products you represent. Your experience in managing diverse accounts enables you to identify and sell intelligent commercial solutions that lead to increased subscription revenue.
You thrive in a collaborative environment where innovation is encouraged. You are comfortable analyzing data-driven insights and using them to inform your strategies. Your proactive approach to problem-solving allows you to navigate challenges effectively, ensuring that clients feel supported and valued throughout their journey with the company.
What you'll do
As a Customer Success Manager at Cision, you will be responsible for managing and growing our Agency business across a diverse range of accounts. Your primary focus will be on building and maintaining strong relationships with clients, ensuring they receive the maximum value from our products. You will work closely with clients to drive product adoption, helping them achieve their business objectives through effective use of our AI-driven consumer intelligence and social media tools.
You will identify opportunities for upselling and cross-selling, presenting intelligent commercial solutions that align with client needs. Your role will involve regular check-ins and strategic discussions with clients to ensure their satisfaction and success. You will collaborate with internal teams to relay client feedback and contribute to product improvements, ensuring that our offerings continue to meet the evolving needs of our clients.
What we offer
At Cision, we foster a culture where your voice matters and innovation thrives. You will be part of a team that is redefining how brands connect with their audiences. We offer a supportive environment where your growth is our success. Join us and empower your impact as we drive the conversations of tomorrow while creating authentic connections that matter.
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