About Vanta
The AI platform for effortless trust management
Key Highlights
- Valuation of $4.15B after $150M Series C funding
- Over 1,000 employees dedicated to security compliance
- Headquartered in Civic Center, San Francisco, CA
- Helps startups achieve SOC 2 and ISO 27001 compliance
Vanta is a leading AI trust management platform headquartered in Civic Center, San Francisco, CA. The company specializes in helping startups streamline their security auditing processes, enabling them to achieve compliance with standards like SOC 2 and ISO 27001. With over 1,000 employees and a val...
🎁 Benefits
Vanta offers comprehensive medical, dental, and vision coverage for employees and their dependents, along with a competitive PTO policy. Employees enj...
🌟 Culture
Vanta's culture is centered around efficiency and innovation in security compliance. By focusing on startups, Vanta fosters a unique environment that ...
Overview
Vanta is seeking a Customer Success Manager to guide startups through their security and compliance journeys. You'll engage with customers to ensure their satisfaction and retention. This role requires strong communication and customer service skills.
Job Description
Who you are
You have experience in customer success or a related field, ideally within a technology or security-focused environment. You possess excellent communication skills and can effectively engage with a diverse range of customers, ensuring they feel supported and valued throughout their journey with Vanta. You are adept at building relationships and have a strong understanding of customer needs, which allows you to provide tailored advice and solutions. You thrive in a collaborative environment and enjoy working closely with teams to drive customer success. You are proactive in your approach, always looking for ways to enhance the customer experience and address any challenges that may arise. You are passionate about helping customers achieve their goals and are committed to their long-term success.
What you'll do
As a Customer Success Manager at Vanta, you will serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey. You will engage with customers through proactive outreach, calls, and collaborative programs, ensuring they receive the support they need to navigate their security and compliance journeys. Your mission will be to drive customer health and satisfaction, maintaining a thriving book of business. You will work closely with your Customer Success Advisory team to develop strategies that enhance customer retention and engagement. You will also gather feedback from customers to inform product improvements and ensure that Vanta's solutions continue to meet their evolving needs. Your role will involve analyzing customer data to identify trends and opportunities for growth, allowing you to provide insights that drive success for both the customers and Vanta.
What we offer
At Vanta, you will be part of a kind and talented team that is dedicated to helping businesses earn and prove trust. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse portfolio of customers, gaining valuable experience in the security and compliance space. We believe in continuous learning and provide resources to help you develop professionally. Our mission is to make security continuous and transparent, and you will play a vital role in achieving this goal. Join us in our commitment to providing world-class customer service and making a positive impact in the industry.
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