Customer Support • Entry-Level

Who you are

You are eager to become an expert in all Anthropic products, ready to respond to user support cases that vary in complexity. You possess strong communication skills, allowing you to empathetically engage with a diverse range of user personas, from executives to everyday consumers. You thrive in a fast-paced environment and can manage on-call tasks for urgent user issues with a sense of ownership. You are comfortable operating in ambiguity, making informed decisions even in unprecedented situations. You enjoy collaborating with engineers and other internal stakeholders to diagnose and resolve user issues, both individually and at scale. You are proactive in suggesting and driving improvements to enhance the customer support experience.

What you'll do

As a Product Support Specialist, you will be at the forefront of delivering AI safely to the world. Your responsibilities will include investigating and tracking user needs, providing high-touch support to strategic customers, and ensuring that you systematically support customers at scale. You will manage on-call tasks for high-urgency user issues, prioritizing effectively to adapt to an ever-evolving product landscape. You will partner with engineers and teammates to diagnose and resolve user issues, ensuring that you maintain a high level of service and support. Your role will also involve identifying gaps in the team's technical knowledge and working collaboratively to close those gaps, ultimately enhancing the overall user experience with Anthropic's products.

What we offer

Anthropic offers competitive compensation and benefits, including optional equity donation matching, generous vacation and parental leave, and flexible working hours. You will have the opportunity to work in a collaborative office space with colleagues who are committed to building beneficial AI systems. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.