Customer Success Manager • Mid-Level

Who you are

You have a background in customer success or a related field, with experience in executing outbound campaigns and analyzing customer data. You understand the importance of customer engagement and are passionate about helping customers derive value from products. You possess strong communication skills and can effectively collaborate with cross-functional teams to achieve common goals. You are data-driven and enjoy conducting customer interviews and surveys to gather insights that inform your strategies. You thrive in a fast-paced environment and are comfortable managing multiple projects simultaneously.

What you'll do

As a Digital Success Manager at Apify, you will play a pivotal role in establishing a systematic digital customer success program. Your primary responsibility will be to execute outbound campaigns targeting our high-volume, low-touch customer segment. You will analyze customer data in collaboration with the Data team to identify patterns and insights that can drive product adoption and net revenue retention. You will conduct customer interviews and surveys to gather feedback and understand their needs better. Additionally, you will be responsible for composing content for campaigns and configuring them to ensure maximum impact. Your work will directly contribute to increasing customer satisfaction and loyalty, making a significant impact on Apify's growth.

What we offer

At Apify, we provide a dynamic work environment where you can thrive and grow. We offer a generous hardware budget, free lunches when working from the office, and an unlimited supply of snacks and beverages. You will have the opportunity to participate in team-building activities and enjoy perks like free entry to local attractions. Join us in our mission to help customers get more value from the web and be part of a team that values innovation and collaboration.