About LogRocket
Frontend monitoring for seamless user experiences
Key Highlights
- 10,000+ clients including Airbnb, Bloomberg, and Ikea
- $55 million raised in Series B funding
- Headquartered in Boston, MA with 501-1000 employees
- Launched Conditional Recording for precise mobile app monitoring in 2022
LogRocket is a leading provider of frontend monitoring and product analytics, headquartered in the Financial District of Boston, MA. With over 10,000 clients including Airbnb, Bloomberg, and Ikea, LogRocket helps developers swiftly identify bugs and UX issues, enhancing software experiences. The com...
π Benefits
LogRocket offers stock options, robust health, dental, and vision coverage, unlimited PTO, three months of fully-paid parental leave, and a yearly lea...
π Culture
LogRocket fosters a culture focused on efficiency and innovation in software development. The company emphasizes collaboration through social activiti...
Overview
LogRocket is hiring a Digital Customer Success Manager to enhance user experience for their web applications. You'll work closely with product managers and developers to provide insights into customer interactions. This role requires experience in customer success and a passion for improving software usability.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the tech industry. You understand the importance of user experience and have a knack for analyzing customer feedback to drive product improvements. Your communication skills are top-notch, allowing you to effectively collaborate with cross-functional teams including product managers and developers.
You are passionate about technology and have a keen interest in understanding how software can enhance user experiences. You thrive in environments where you can advocate for customers and help teams understand their needs. Your analytical mindset enables you to derive actionable insights from user data, ensuring that customer feedback is translated into meaningful product enhancements.
What you'll do
As a Digital Customer Success Manager at LogRocket, you will be responsible for ensuring that our customers derive maximum value from our platform. You will work closely with product managers and developers to understand customer needs and advocate for their requirements in product development. Your role will involve analyzing user interactions and feedback to identify areas for improvement, ultimately enhancing the overall user experience.
You will also be tasked with developing and maintaining strong relationships with our customers, ensuring they are satisfied with our services and that their feedback is heard and acted upon. You will collaborate with various teams to create resources and training materials that help customers utilize our platform effectively. Your insights will play a crucial role in shaping product features and updates, making you an integral part of our mission to improve society's experience with software.
What we offer
At LogRocket, we offer a dynamic work environment where your contributions will directly impact our customers and the product. You will have the opportunity to work with a talented team that is dedicated to building software with care and craftsmanship. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to make every web experience perfect.
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