About AppDirect
Empowering digital service delivery for all businesses
Key Highlights
- Headquartered in San Francisco, California
- Supports over 5 million users globally
- $300M+ raised from investors like Foundry Group
- Partnerships with Salesforce and Google Cloud
AppDirect is a leading end-to-end commerce platform headquartered in San Francisco, California, specializing in the delivery of digital services across various devices. The platform supports over 5 million users and has partnered with notable companies such as Salesforce and Google Cloud. With over ...
🎁 Benefits
Employees enjoy competitive salaries, equity options, a flexible PTO policy, and a remote work option to support work-life balance....
🌟 Culture
AppDirect fosters a culture of innovation and agility, encouraging teams to experiment and adapt quickly to market changes while maintaining a strong ...
Skills & Technologies
Overview
AppDirect is hiring a Commissions Support Specialist to resolve commission-related issues and manage relationships with Advisors. You'll leverage your analytical skills and technical proficiency in Excel to ensure high customer satisfaction. This role requires over two years of experience in channel commissions or sales support.
Job Description
Who you are
You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry. You thrive managing relationships between multiple stakeholders and are a highly motivated lifelong learner. Your technical proficiency in Excel and data analysis allows you to resolve commission-related issues efficiently while maintaining high customer satisfaction. Your strong communication skills enable you to explain complex findings clearly to advisors, ensuring they understand the resolutions provided. You're driven by personal growth opportunities in a fast-paced environment and enjoy collaborating with internal teams to support accurate commission processing.
What you'll do
In this role, you will resolve Advisor commission tickets through detailed analysis and investigation, ensuring that service level agreements (SLAs) are met. You will manage the Advisor commission ticket queue, leveraging multiple systems and data sources to research and resolve commission-related issues. Communication is key, as you will interact with Advisors via email or phone to explain investigation findings and resolutions. Monitoring customer satisfaction will be part of your responsibilities, and you will escalate issues as needed. Collaboration with internal teams and Providers will be essential to support accurate commission processing, making your role pivotal in maintaining operational efficiency.
What we offer
AppDirect offers a competitive salary range of $55,000—$60,000 USD, along with performance-based bonuses and a full range of benefits. You will be part of a values-driven culture that encourages you to be seen, be yourself, and do your best work. The company is committed to enabling the new generation of digital entrepreneurs around the world, providing you with the opportunity to make a significant impact in the subscription commerce space.
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