About Tempus
Transforming healthcare with data-driven insights
Key Highlights
- Largest library of clinical and molecular data in the world
- Headquartered in Chicago, Illinois
- Over $1 billion raised from top-tier investors
- 1,000+ employees dedicated to healthcare technology
Tempus, headquartered in Chicago, Illinois, is a technology company that has developed the largest library of clinical and molecular data, focusing on oncology. With over 1,000 employees, Tempus partners with leading healthcare institutions to provide data-driven insights and personalized treatment ...
🎁 Benefits
Tempus offers competitive salaries, equity options, generous PTO, flexible remote work policies, and comprehensive health benefits, including parental...
🌟 Culture
Tempus fosters a culture of innovation and collaboration, emphasizing data-driven decision-making and a commitment to improving patient outcomes throu...
Overview
Tempus is hiring a Customer Success Manager for Data Partnerships to lead a team dedicated to fostering customer relationships and ensuring satisfaction. You'll manage client interactions and collaborate with internal teams to support researchers. This role requires strong leadership and communication skills.
Job Description
Who you are
You have a strong background in customer success management, with experience leading teams and driving customer satisfaction. Your leadership style is rooted in servant-based principles, and you prioritize the needs of your customers and team members. You excel in building relationships and advocating for clients, ensuring their needs are met with empathy and professionalism.
You possess excellent communication skills, both verbal and written, allowing you to effectively manage high volumes of client interactions. You are adept at collaborating with cross-functional teams, including science, product, and engineering, to resolve issues and enhance customer loyalty. Your ability to foster strong relationships with key clients is a testament to your commitment to customer success.
What you'll do
In this role, you will lead a small team of customer success professionals, focusing on hiring, training, and performance management. You will serve as the front line in supporting researchers as they utilize advanced data science techniques on unique cancer datasets. Your responsibilities will include managing client issues from intake through resolution, working closely with internal technical teams to troubleshoot and track issues until closure.
You will proactively identify opportunities to strengthen customer loyalty and satisfaction, ensuring that regional needs are met. Your role will involve assisting in data delivery for Tempus-sequenced patients and driving strategic initiatives to enhance the overall customer experience. You will be instrumental in creating a culture of excellence within your team, advocating for both your team members and your clients.
What we offer
At Tempus, we are committed to fostering a supportive and collaborative work environment. We believe in empowering our employees to thrive and deliver the highest quality of service. You will have the opportunity to work with a dedicated team that values empathy and professionalism in every interaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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