Customer Support • Senior

Who you are

You have a strong background in customer service, with a minimum of 2 years of experience in a similar role. Your fluency in French allows you to communicate effectively with a diverse customer base, ensuring that every interaction is personal and memorable. You thrive in a fast-paced environment and are adept at handling critical customer situations with empathy and professionalism.

You possess excellent problem-solving skills and are committed to delivering extraordinary service. Your ability to adapt and provide flexible coverage across various support teams demonstrates your dedication to customer satisfaction. You understand the importance of creating a magical experience for customers and are motivated to exceed their expectations.

What you'll do

As a Senior Customer Service Specialist, you will be responsible for providing real-time telephone support through inbound and outbound calls, as well as email and other communication tools. You will engage with customers to resolve critical issues and ensure their needs are met promptly and effectively. Your role will involve collaborating with the Retail Customer Care teams to enhance service delivery and customer satisfaction.

You will be expected to handle customer service recovery, addressing extraordinary situations that require a thoughtful and personalized approach. Your contributions will help set the bar for the customer experience at Apple, ensuring that each customer feels valued and supported.

What we offer

At Apple, you will be part of a diverse and inclusive team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a supportive environment that encourages you to bring your best self to work every day, contributing to a culture where everyone belongs and is inspired to do their best work.