About HubSpot
The inbound marketing software platform for growth
Key Highlights
- Public company (NYSE: HUBS) with strong market presence
- Over 100,000 customers globally across various industries
- Raised over $600 million in funding since inception
- Headquartered in Cambridge, Massachusetts with a global workforce
HubSpot is a leading developer of software products for inbound marketing, sales, and customer service, headquartered in Cambridge, Massachusetts. With over 100,000 customers in more than 120 countries, HubSpot offers a comprehensive suite of tools including CRM, marketing automation, and customer s...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy. HubSpot also offers a generous parental leave ...
🌟 Culture
HubSpot fosters a culture of transparency and inclusivity, emphasizing a strong commitment to employee well-being and work-life balance. The company v...
Skills & Technologies
Overview
HubSpot is hiring a French Customer Support Specialist to assist customers with product-related queries through various communication channels. You'll utilize your problem-solving skills to enhance customer experiences while working in a hybrid environment based in Dublin.
Job Description
Who you are
You are a proactive problem-solver with a knack for customer service — your ability to communicate effectively in French allows you to connect with customers and address their needs with empathy and clarity. You thrive in a collaborative environment, contributing to a positive and inclusive team culture that values diversity and psychological safety.
You have a strong understanding of business acumen, enabling you to identify challenges and opportunities for customers — your experience in customer support equips you with the skills to navigate technical queries and provide tailored solutions. You are comfortable using various support tools and resources, and you adapt quickly to changing circumstances in a fast-paced environment.
What you'll do
As a Customer Support Specialist at HubSpot, you will engage with customers through phone, chat, and web tickets, helping them resolve product-related issues efficiently. You will apply troubleshooting frameworks to diagnose software issues and minimize escalations, ensuring a smooth customer experience. Your role will involve removing technical barriers for customers and guiding them through HubSpot's tools, enhancing their overall satisfaction.
You will collaborate closely with your team to foster a supportive work environment, sharing insights and strategies to improve service delivery. Your contributions will help build a diverse and unique support culture at HubSpot, where every team member feels valued and included. You will also have the flexibility to choose your work arrangement, whether in the Dublin office, hybrid, or fully remote from anywhere in Ireland.
What we offer
HubSpot provides a dynamic work environment that encourages personal and professional growth. You will have access to various resources and tools to enhance your skills and support your career development. The company values work-life balance and offers flexible working arrangements to accommodate your needs. Join us to be part of a team that is dedicated to delivering exceptional customer support and making a positive impact on our customers' businesses.
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