About AppsFlyer
The leading marketing analytics platform for growth
Key Highlights
- 12,000+ customers including Walmart, Nike, and HBO
- $28 billion in ad spending evaluated annually
- 20 global offices with a strong community presence
- $293.1 million raised in Series C funding
AppsFlyer is a leading marketing analytics platform headquartered in SoMa, San Francisco, CA. With over 12,000 customers, including major brands like Walmart, Nike, HBO, and NBC Universal, AppsFlyer processes $28 billion in ad spending annually. The company has raised $293.1 million in funding and o...
🎁 Benefits
AppsFlyer offers a generous employee stock option package, comprehensive private health insurance, and a Global Employee Exchange Program allowing sta...
🌟 Culture
AppsFlyer fosters a culture of innovation and community engagement, with a strong focus on corporate social responsibility through its AppsFlyer Cares...
Skills & Technologies
Overview
AppsFlyer is hiring a Support Team Leader to lead a team of experienced Support Engineers in Bangalore. You'll focus on operational efficiency through automation and technical excellence. This role requires strong leadership and technical skills.
Job Description
Who you are
You have a strong background in technical support and team leadership, with experience in managing and mentoring support engineers. You excel in driving operational efficiency and have a knack for using automation and data-driven tools to enhance team performance. Your communication skills allow you to effectively engage with customers and stakeholders, ensuring high-quality support delivery. You are comfortable stepping into critical technical conversations and resolving complex issues, demonstrating your deep technical expertise.
You thrive in fast-paced environments and have a bias for process optimization. Your ability to collaborate with cross-functional teams, including Product and R&D, enables you to streamline workflows and improve customer satisfaction. You are passionate about building a high-performing team and fostering a culture of accountability and technical excellence.
What you'll do
As the Support Team Leader at AppsFlyer, you will lead a team of approximately five experienced Support Engineers, focusing on hiring, mentoring, and coaching them to deliver exceptional customer support. You will collaborate with Support Management to define team KPIs and lead regular reporting cadences, ensuring that your team meets its goals. You will be hands-on with technical cases, stepping in to resolve complex issues and drive root cause analysis.
Your role will involve building and scaling internal workflows using automation, dashboards, and GenAI, enhancing the efficiency of the support function. You will also be responsible for streamlining the initial triage process and ensuring effective communication with stakeholders throughout the resolution process. By collaborating closely with Product, R&D, and Customer Success teams, you will drive the resolution of technical issues across the AppsFlyer platform, contributing to the overall success of the company.
What we offer
At AppsFlyer, you will be part of a global company with a strong commitment to employee well-being. We offer mental health programs, a Global Employee Exchange Program, and fitness initiatives to empower our people to thrive both personally and professionally. You will work in a culture that values ideas over titles, where your input will shape the future of our support function. Join us to make a significant impact in a role that combines leadership, technical expertise, and customer engagement.
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