Customer Success • Mid-Level

Who you are

You have a strong background in customer success and consulting, with a focus on helping clients adopt technology solutions effectively. Your empathetic nature allows you to connect with customers and understand their unique needs, ensuring they receive the maximum value from Asana. You possess excellent facilitation skills and are well-versed in change management methodologies, enabling you to guide teams through transitions smoothly. Your deep product knowledge of Asana empowers you to provide tailored advice and solutions that align with customer goals. You thrive in a collaborative environment, acting as a liaison between customers and internal teams to relay feedback and advocate for customer needs. You are proactive in identifying opportunities for improvement and are committed to fostering long-term relationships with clients.

What you'll do

In this role, you will engage with Japanese customer teams to conduct timebound consulting engagements, helping them implement Asana effectively. You will facilitate workshops and training sessions, ensuring that customers understand how to leverage Asana for their specific workflows. Your role will involve assessing customer needs and providing actionable recommendations to enhance their use of the platform. You will collaborate closely with the Product team, sharing insights and feedback gathered from customer interactions to inform product development. Additionally, you will contribute to the creation of resources and documentation that support customer onboarding and ongoing success. Your efforts will directly impact customer satisfaction and retention, making you a key player in Asana's mission to improve teamwork.

What we offer

Asana offers a dynamic work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work with a diverse team of professionals who are passionate about technology and customer success. We provide a hybrid work model that allows for flexibility while maintaining strong team collaboration. Asana values your contributions and encourages you to share your ideas and insights. You will be part of a culture that prioritizes inclusivity and personal development, ensuring that every team member feels valued and empowered to succeed.