About Asana
The productivity platform that connects your team
Key Highlights
- Public company since 2020 with strong market presence
- Over 100,000 customers including Uber & Air France
- $414.4 million raised in Series E funding
- Global presence with offices across four continents
Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...
🎁 Benefits
Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...
🌟 Culture
Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...
Overview
Asana is hiring a Renewal Manager to oversee client renewals and drive customer satisfaction. You'll work closely with customers and cross-functional teams to identify growth opportunities and mitigate risks. This role requires strong negotiation skills and the ability to build relationships.
Job Description
Who you are
You have a strong background in account management and customer success, with a proven track record of overseeing client renewals and driving customer satisfaction. Your ability to build relationships and understand customer needs is key to your success in this role. You possess excellent negotiation skills and are adept at identifying growth opportunities while mitigating risks. You stay current on pricing and packaging strategies to ensure that clients receive maximum value from Asana's offerings.
You thrive in collaborative environments, working closely with cross-functional teams to ensure that customer needs are met and that renewals are processed smoothly. Your communication skills enable you to engage effectively with decision-makers and stakeholders, ensuring that all aspects of the renewal process are handled with care and professionalism. You are proactive in maintaining an accurate forecast of renewals, allowing for strategic planning and execution.
What you'll do
As a Renewal Manager at Asana, you will be responsible for negotiating all facets of contract renewals, utilizing your commercial judgment to maximize contract value while enhancing customer relationships. You will engage with decision-makers to identify customer requirements, budget constraints, and approval processes, ensuring that all roadblocks are addressed promptly. Your role will involve developing and delivering win/win negotiation strategies that benefit both Asana and its clients.
You will maintain a rolling 150-day forecast to ensure that renewals are on track and that any potential issues are identified early. Your ability to analyze customer needs and demonstrate strong account management capabilities will be crucial in driving on-time renewal closures. You will collaborate with various teams within Asana to ensure that customer satisfaction remains high and that clients are realizing the full value of their licenses.
What we offer
At Asana, we value a culture of collaboration and innovation. We offer flexible working arrangements, allowing you to work remotely or from our New York or Chicago offices. Our team is dedicated to building technology that drives positive change, and we encourage you to apply even if your experience doesn't match every requirement. Join us in creating a workplace where everyone feels they belong and can contribute to our mission of helping teams achieve their goals.
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