About GitLab
The single application for the entire DevOps lifecycle
Key Highlights
- Public company (NASDAQ: GTLB) with a valuation of $11B
- Over 30,000 customers including NASA, IBM, and Goldman Sachs
- Headquartered in San Francisco, with a fully remote workforce
- Unlimited PTO and flexible remote work options
GitLab is a comprehensive DevOps platform headquartered in San Francisco, California, serving over 30,000 organizations including NASA, IBM, and Goldman Sachs. The platform integrates project planning, source code management, CI/CD, and monitoring into a single application, streamlining the software...
🎁 Benefits
GitLab offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to work from anywhere. They a...
🌟 Culture
GitLab is known for its remote-first culture, with a strong emphasis on transparency and collaboration across global teams. The company values results...
Customer Success Manager • Mid-Level
Overview
GitLab is hiring a Renewals Manager to oversee the renewal lifecycle for a portfolio of customers. You'll engage with clients to protect and grow recurring revenue while ensuring a smooth experience. This role requires strong negotiation skills and customer engagement.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within the software industry. Your experience includes managing customer relationships and driving renewals, ensuring that clients receive the value they expect from their investments. You are adept at negotiating contract terms and pricing discussions, always aiming for a win-win outcome. Your communication skills are exceptional, allowing you to engage effectively with diverse stakeholders and foster long-term partnerships.
You understand the importance of customer satisfaction and are committed to providing a seamless experience throughout the renewal process. You are proactive in identifying potential issues and addressing them before they escalate, ensuring that customers feel valued and supported. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to enhance the customer experience.
What you'll do
As a Renewals Manager at GitLab, you will own the end-to-end renewal lifecycle for a defined portfolio of customers. This includes engaging with customers well ahead of their renewal dates to discuss their needs and expectations. You will lead pricing and commercial discussions, negotiating terms that align with both customer satisfaction and company revenue goals. Your role will involve analyzing customer usage data to identify opportunities for upselling and cross-selling additional services that can enhance their experience with GitLab.
You will collaborate with sales, support, and product teams to ensure that customers are aware of new features and updates that can benefit them. Your insights will help shape the customer journey, making it more efficient and effective. You will also be responsible for tracking renewal metrics and reporting on your progress to senior management, ensuring that you meet or exceed your targets.
What we offer
At GitLab, we foster a culture of innovation and collaboration. You will have the opportunity to work with a talented team that values every voice and encourages continuous learning. We offer competitive compensation and benefits, along with the flexibility to work remotely. Join us in our mission to transform how the world develops software and make a meaningful impact in the tech industry.
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