Renewals Manager • Mid-Level

Who you are

You are a detail-oriented individual with a strong process-driven mindset, capable of managing multiple transactions simultaneously. Your experience in executing renewal contracts ensures that customers receive uninterrupted service, and you thrive in structured environments where accuracy and compliance are paramount. You possess excellent communication skills, allowing you to engage professionally with customers to confirm renewal details and timelines. Your ability to collaborate closely with Sales, Legal, Finance, Security, and Deal Desk teams makes you an invaluable internal subject matter expert on contracting workflows and operational requirements.

Desirable

Experience in a high-volume execution-focused role is a plus, as is familiarity with customer service or account management. You may have a background in operations or strategy, which enhances your ability to navigate complex internal processes effectively.

What you'll do

As a Renewals Manager at Fivetran, you will be responsible for executing renewal contracts across a broad segment of customers. Your role is critical in ensuring that customers experience seamless service by driving accurate and timely renewal execution. You will partner closely with various internal teams to manage the contracting workflows and approvals necessary for successful renewals. Your day-to-day tasks will involve coordinating documentation and ensuring compliance with operational requirements. You will also communicate clearly with customers to confirm renewal details and timelines, ensuring that they are well-informed throughout the process. This position requires a proactive approach to managing high volumes of transactions while maintaining a focus on delivering a smooth and reliable renewal experience for customers.

What we offer

Fivetran offers a hybrid work model that allows for flexibility between remote work and in-person collaboration at our Denver or Oakland offices. You will be part of a dynamic team that values your contributions and supports your professional growth. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.