About Assembled
Streamlining customer support with AI-driven solutions
Key Highlights
- Raised $70.7 million in Series A funding
- Serves clients like Zoom, GoFundMe, and Stripe
- Headquartered in San Francisco, CA
- Offers flexible work arrangements and home office credits
Assembled is a customer support workforce management platform headquartered in the Mission District of San Francisco, CA. The company has raised $70.7 million in Series A funding and serves notable clients such as Zoom, GoFundMe, and Stripe. Assembled's AI-powered software streamlines customer suppo...
🎁 Benefits
Assembled offers comprehensive insurance coverage, a 401(k) plan, and flexible work arrangements, including remote work options with a home office cre...
🌟 Culture
Assembled fosters a culture focused on digital transformation in customer support, emphasizing efficiency and innovation. The company is committed to ...
Implementation Manager • Mid-Level
Overview
Assembled is hiring an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for mid-market and enterprise customers. You'll help shape implementation processes and improve product offerings. This role requires strong project management skills and customer engagement experience.
Job Description
Who you are
You have a strong background in project management and customer engagement, ideally with experience in software implementation. You understand the importance of building relationships with customers and guiding them through technical processes. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You are detail-oriented and can document product functionality to enhance customer experience. You thrive in a collaborative environment and enjoy working with cross-functional teams to drive success. You are adaptable and ready to iterate on processes as the company scales, ensuring that best practices are established and followed.
What you'll do
As an Implementation Manager at Assembled, you will lead the technical implementation projects for our mid-market and enterprise customers. You will build strong relationships with clients, guiding them through the onboarding process and ensuring their needs are met. Your role will involve exploring and documenting product functionality across our web application and API, which will help you develop expertise that benefits both customers and internal teams. You will also be responsible for refining implementation best practices based on your learnings from customer interactions. Your contributions will directly impact customer satisfaction and retention, driving revenue conversion as you help shape the future of our solutions team.
What we offer
We provide generous medical, dental, and vision benefits, along with paid company holidays, sick time, and unlimited time off. You will receive monthly credits for professional development, wellness, and commuting. Our hybrid work model includes catered lunches in our San Francisco and New York offices, as well as a 401(k) plan enrollment. We believe in supporting our employees' growth and well-being, ensuring a balanced work-life experience.
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