Account Manager • Senior

Who you are

You have a proven track record in account management, with at least 5 years of experience in a similar role. Your ability to build strong relationships with key decision makers is unmatched, and you excel at uncovering expansion, upsell, and retention opportunities within a customer's portfolio. You understand the complexities of decision-making processes and can navigate them effectively to influence stakeholders. You are results-driven and have a deep understanding of customer challenges, priorities, and initiatives, which allows you to create tailored solutions that meet their needs. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to drive customer success. Your communication skills are exceptional, enabling you to articulate value propositions clearly and effectively.

What you'll do

As a Senior Strategic Account Director at Attentive, you will be the primary point of contact for our strategic customers, responsible for driving engagement and fostering long-term relationships. You will identify and pursue opportunities for expansion and upsell, ensuring that our customers derive maximum value from our AI marketing platform. Your role will involve understanding customer needs and challenges, and working closely with internal teams to develop solutions that address these issues. You will lead discussions with key stakeholders, presenting insights and recommendations that align with their business objectives. Your ability to influence decision-makers will be critical in closing deals and achieving revenue targets. You will also collaborate with marketing and product teams to ensure that our offerings meet the evolving needs of our customers. Your success will be measured by your ability to drive customer satisfaction, retention, and revenue growth.

What we offer

At Attentive, we pride ourselves on our innovative culture and commitment to employee development. You will have the opportunity to work with a talented team in a dynamic environment that values collaboration and creativity. We offer competitive compensation packages, including performance-based bonuses, and a comprehensive benefits program. Our flexible work arrangements allow you to balance your professional and personal life effectively. Join us in redefining the way brands connect with their customers through personalized marketing solutions.