About Attentive
Personalized SMS marketing for eCommerce success
Key Highlights
- Raised $863M in funding across multiple rounds
- Headquartered in Flatiron District, New York, NY
- Over 1,000 employees driving innovation in mobile marketing
- Expanding into international markets including the UK and Australia
Attentive is a leading eCommerce SMS marketing platform headquartered in the Flatiron District of New York, NY. With over 1,000 employees, Attentive has raised $863 million in funding through multiple rounds, including a Series D round, and serves a diverse clientele by enabling brands to create per...
🎁 Benefits
Attentive offers a competitive benefits package that includes a 401(k) plan with a company match up to $1,500 annually, equity for all employees, and ...
🌟 Culture
Attentive fosters a culture focused on innovation and data-driven strategies, enabling brands to thrive in the evolving eCommerce landscape. The compa...
Customer Success • Lead
Overview
Attentive is seeking a Director of Customer Success Operations to lead and optimize revenue and retention performance for their Customer Success team. This role requires strategic thinking and operational leadership to build scalable processes and deliver actionable insights.
Job Description
Who you are
You have a strong background in customer success operations, with a proven track record of leading teams and optimizing performance metrics. Your experience includes developing and implementing strategies that enhance customer retention and revenue growth. You possess excellent analytical skills, enabling you to interpret data and derive actionable insights that drive business decisions. You are adept at building scalable processes and ensuring data integrity, which are crucial for running a successful customer success operation. You thrive in collaborative environments, working closely with leadership to align goals and objectives across teams. You are a strategic thinker who can balance high-level planning with hands-on operational leadership, ensuring that your team has the tools and resources needed to succeed.
Desirable
Experience in AI marketing platforms or similar industries is a plus, as is familiarity with customer health signal infrastructure. You may also have a background in revenue operations, which would further enhance your ability to contribute to the role. A passion for building authentic customer relationships and a commitment to continuous improvement will set you apart.
What you'll do
As the Director of Customer Success Operations, you will lead the Customer Success team in optimizing revenue and retention performance. You will own the cadence and forecasting rigor necessary for effective business operations, ensuring clarity and accountability in all processes. Your role will involve developing segmentation and capacity models that align with business objectives, allowing for proactive management of customer relationships. You will work closely with CS Leadership to build scalable processes that enhance team efficiency and effectiveness. Your insights will drive decision-making, helping to reduce churn and accelerate growth. You will also be responsible for maintaining data integrity, ensuring that all metrics are accurate and actionable. Your leadership will foster a culture of accountability and performance within the team, empowering members to achieve their goals and contribute to the overall success of the organization.
What we offer
Attentive offers a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a team that is recognized for its performance and culture, with opportunities for professional growth and development. We provide competitive compensation and benefits, along with a commitment to work-life balance. Join us in redefining the way brands and people connect through our AI marketing platform, and make a significant impact on our customers' success.
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