About Lob
Automate your direct mail with Lob's APIs
Key Highlights
- Over 10,000 customers including Postmates and Zillow
- $50 million raised from Y Combinator and Coatue Management
- Headquartered in San Francisco, California
- Specializes in direct mail and address verification APIs
Lob is a leading provider of direct mail and address verification APIs, enabling businesses to automate personalized offline communications. Trusted by over 10,000 customers, including major brands like Postmates and Zillow, Lob is headquartered in San Francisco, California. The company has raised $...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, fostering a healthy work-life balance....
🌟 Culture
Lob promotes a culture of innovation and efficiency, focusing on engineering excellence and customer-centric solutions. The team values transparency a...
Customer Solutions • Lead
Lob • United States - Remote
Overview
Lob is seeking a Director of Customer Solutions to lead a team focused on securing pre-sales technical wins and accelerating implementation for complex customers. This role requires strong leadership and technical expertise to optimize customer experiences.
Job Description
Who you are
You have a proven track record in customer solutions, with extensive experience in leading technical teams and driving pre-sales excellence. Your ability to dismantle complex roadblocks and advocate for the voice of the customer sets you apart. You excel in translating field insights into actionable product strategies, ensuring that customer needs are met effectively. Your leadership style fosters collaboration and innovation, empowering your team to achieve high-impact results. You are adept at managing multiple stakeholders and navigating the complexities of customer requirements, ensuring a seamless transition from sales to implementation.
What you'll do
As the Director of Customer Solutions, you will be responsible for leading a team of technical advisors who conduct deep technical discovery and execute proof-of-concepts. Your focus will be on securing high-impact wins for strategic accounts, ensuring technical feasibility, and accelerating implementation velocity. You will work closely with sales and product teams to optimize customer experiences and drive time-to-value. Your role will involve peer-reviewing custom solutions and defining processes that enhance professional services. You will also be instrumental in shaping the future of direct mail by leveraging technology to streamline operations and improve customer satisfaction.
What we offer
At Lob, you will be part of a dynamic team that is transforming the direct mail industry. We offer a collaborative work environment where your contributions will directly impact our growth and success. You will have opportunities for professional development and the chance to work with cutting-edge technology. Our company culture values innovation, teamwork, and a commitment to excellence, making it an exciting place to advance your career.
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