About AvePoint
Empowering organizations to manage Microsoft 365 data securely
Key Highlights
- Over 16,000 customers including the UN and U.S. Department of Defense
- Headquartered in Jersey City, New Jersey
- Raised over $200 million in funding
- Approximately 1,300 employees worldwide
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
🎁 Benefits
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
🌟 Culture
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
Overview
AvePoint is hiring a Customer Success Account Executive to manage customer relationships and ensure satisfaction with their software solutions. This role involves revenue retention and identifying upselling opportunities. Experience in customer success or account management is preferred.
Job Description
Who you are
You have a strong background in customer success or account management, ideally with experience in software solutions. You excel at building and maintaining relationships with customers at multiple levels, ensuring their satisfaction throughout the pre and post-sales process. You are skilled in identifying opportunities for upselling and cross-selling, contributing to revenue growth in existing customer accounts. You understand the importance of customer retention and are committed to fostering a positive experience for clients. You thrive in a collaborative environment and are eager to work with cross-functional teams to enhance customer engagement and satisfaction.
What you'll do
As a Customer Success Account Executive at AvePoint, you will be responsible for managing a portfolio of existing customers, ensuring their satisfaction with our software solutions. You will build and maintain strong relationships with customers, acting as their primary point of contact. Your role will involve ensuring customer satisfaction during the pre and post-sales process, addressing any concerns or issues that may arise. You will work closely with the sales team to identify opportunities for upselling and cross-selling, contributing to the overall revenue retention strategy. You will also collaborate with product and support teams to ensure that customer feedback is communicated effectively and that solutions are tailored to meet their needs. Your goal will be to foster long-term relationships with customers, helping them to maximize the value they receive from our products.
What we offer
At AvePoint, we are committed to investing in our people and fostering a culture of agility, passion, and teamwork. We believe in empowering our employees to take initiative and craft their careers. You will have the opportunity to work with a diverse team and contribute to a mission that helps organizations collaborate with confidence. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a difference for our customers and communities.
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