About AvePoint
Empowering organizations to manage Microsoft 365 data securely
Key Highlights
- Over 16,000 customers including the UN and U.S. Department of Defense
- Headquartered in Jersey City, New Jersey
- Raised over $200 million in funding
- Approximately 1,300 employees worldwide
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
🎁 Benefits
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
🌟 Culture
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
Overview
AvePoint is hiring a Director of Customer Success for the Public Sector to lead a high-performing team focused on driving customer adoption and retention. You'll work closely with government and education clients to ensure they realize value from AvePoint's solutions.
Job Description
Who you are
You have extensive experience in customer success management, particularly within the public sector, and a proven track record of leading teams to drive customer engagement and satisfaction. Your leadership style fosters collaboration and empowers team members to excel in their roles, ensuring that customers receive the highest level of service and support.
You possess strong analytical skills, enabling you to develop and execute data-driven customer health and success plans. You understand the complexities of working with government agencies and educational institutions, and you are adept at navigating the regulatory landscape to ensure compliance and customer satisfaction.
What you'll do
As the Director of Customer Success, you will lead and scale the Public Sector Customer Success organization, developing an engagement model that drives adoption, expansion, and retention across a complex and regulated customer base. You will partner cross-functionally with Sales, Product, Engineering, and Marketing to ensure seamless handoffs, proactive communication, and alignment on customer value delivery.
You will oversee a portfolio spanning federal, state, local, and education accounts, ensuring strong adoption, customer health, and retention. Your leadership will shape the Public Sector customer journey—from onboarding through renewal—ensuring AvePoint remains a trusted partner in every phase of the relationship.
What we offer
At AvePoint, we provide a comprehensive benefits package that includes medical, dental, vision, and a 401(k) plan with a match. We also offer unlimited PTO and various compensation options, including bonuses, commissions, or equity (RSUs). We welcome compensation discussions and encourage you to apply even if your expectations fall outside the range.
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