Customer Success • Senior

Who you are

You have extensive experience in customer success, particularly within the public sector, and a proven track record of leading high-performing teams. Your leadership style fosters collaboration and innovation, enabling your team to thrive in a remote environment. You understand the unique challenges faced by government organizations and are passionate about helping them realize value from technology solutions.

You possess strong strategic thinking skills, allowing you to set a clear vision for customer success initiatives that align with organizational goals. Your ability to communicate effectively with stakeholders at all levels ensures that you can advocate for customer needs while driving internal alignment.

What you'll do

As the Senior Director of Public Sector Customer Success, you will be responsible for setting the vision and strategy for customer success within the public sector. You will lead a distributed team focused on driving adoption of GitLab's AI-powered DevSecOps platform, ensuring that customers achieve their desired outcomes. Your role will involve collaborating closely with product and engineering teams to provide feedback from customers that can inform product development.

You will develop and implement customer success programs that enhance customer engagement and satisfaction, leveraging data and insights to drive continuous improvement. Additionally, you will mentor and develop your team, fostering a culture of high performance and accountability.

What we offer

At GitLab, we offer a flexible and inclusive work environment where every voice is valued. You will have the opportunity to work with industry leaders and contribute to a mission-driven organization that is transforming how software is developed. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse teams to drive innovation.