Customer Success • Entry-Level

Who you are

You are a detail-oriented individual with a knack for customer service and sales. You understand the importance of maintaining relationships with existing customers and ensuring they see the value in renewing their contracts. Your organizational skills allow you to manage multiple accounts effectively, ensuring timely renewals and satisfaction. You thrive in a collaborative environment, coordinating with sales executives and internal teams to provide the best service possible. You are passionate about helping customers and are eager to contribute to a team that values agility and teamwork.

What you'll do

As a Maintenance Renewal Representative at AvePoint, you will be responsible for managing the sales process for existing customers. Your primary focus will be on ensuring that all current customers recognize the value of renewing their annual maintenance contracts and that these contracts are renewed on time. You will coordinate with sales executives on account management and identify potential opportunities for upselling. Additionally, you will work closely with internal teams, including legal and accounting, to facilitate smooth contract renewals and address any customer inquiries.

What we offer

At AvePoint, we are committed to investing in our people and fostering a culture where you can thrive. You will have the opportunity to craft your career and make a meaningful impact within the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in creating a workforce that represents the diversity of our customers and communities.