About AvePoint
Empowering organizations to manage Microsoft 365 data securely
Key Highlights
- Over 16,000 customers including the UN and U.S. Department of Defense
- Headquartered in Jersey City, New Jersey
- Raised over $200 million in funding
- Approximately 1,300 employees worldwide
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
π Benefits
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
π Culture
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
Overview
AvePoint is seeking a Customer Success Specialist to enhance customer engagement and drive product adoption for clients in Australia and New Zealand. This role requires strong communication skills and a customer-centric approach.
Job Description
Who you are
You have over 5 years of experience in a technical customer success or support role, demonstrating a proactive and customer-centric approach to fostering relationships. You excel in communicating complex technical concepts in a clear and engaging manner, ensuring customers understand the value of the solutions provided. Your ability to advocate for customer needs within the organization is a key strength, allowing you to influence product and process improvements effectively.
You are skilled in conducting product health checks and use-case discussions, ensuring that customers maximize their return on investment. Your experience in executing digital engagement strategies will be invaluable as you collaborate with the Customer Success team to enhance customer satisfaction and retention. You thrive in environments where you can connect with customers and drive successful product adoption through proactive outreach.
What you'll do
In this role, you will connect with customers primarily through proactive outbound calls, focusing on improving technical adoption and ensuring a smooth experience with AvePoint solutions. You will conduct product health checks and facilitate lightweight product training sessions to help customers realize the full value of their investment. Your responsibilities will include communicating new product features and ensuring customers are aware of how to maximize their ROI.
You will collaborate closely with the Customer Success team to execute digital engagement programs and initiatives, acting as the voice of the customer within AvePoint. Your efforts will support retention, expansion, and overall customer satisfaction, making a significant impact on the customer journey. You will also respond to βcall to actionβ triggers generated through Gainsight workflows, ensuring timely and effective customer engagement.
What we offer
At AvePoint, we foster an inclusive environment where you can bring your whole self to work. We are committed to creating a workforce that reflects the diversity of our customers and communities. You will have the opportunity to work with a dedicated team focused on customer success, driving meaningful engagement and product adoption. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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