Customer Success • Mid-Level

Who you are

You are a Customer Success Specialist with a strong focus on delivering exceptional customer experiences. You thrive in a fast-paced SaaS environment and enjoy building strong relationships with clients. Your problem-solving skills enable you to guide customers from onboarding through adoption, ensuring they realize value quickly and consistently from their investment in Nextiva. You are customer-obsessed and believe that meaningful connections drive better business outcomes. You understand the importance of collaboration and are eager to work with incredible people to make an impact.

What you'll do

In this role, you will own the onboarding experience for new customers, ensuring they have a smooth transition onto the Nextiva platform. You will be responsible for driving customer engagement and adoption, helping clients to fully utilize the features of our unified customer experience management platform. You will work closely with cross-functional teams to address customer needs and provide feedback to improve our services. Your goal is to ensure that customers achieve their desired outcomes and are satisfied with their experience. You will also track customer success metrics and report on progress to stakeholders, helping to identify opportunities for growth and improvement.

What we offer

At Nextiva, we offer a culture that is forward-thinking and built on the belief that amazing relationships start with a conversation. You will have the opportunity to work in a hybrid environment, balancing remote work with in-office collaboration. We are committed to providing our employees with the tools and resources they need to succeed, including ongoing training and development opportunities. Join us in redefining the future of customer experiences and be part of a team that is dedicated to delivering amazing service.