Customer Success • Mid-Level

Who you are

You have a strong background in customer success or support, ideally within a technology or SaaS environment — you understand the importance of building relationships and driving customer satisfaction. You are adept at managing client inquiries and resolving issues efficiently, ensuring that customers derive maximum value from their investments. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively to clients of varying technical backgrounds.

You thrive in a collaborative environment and enjoy working closely with cross-functional teams to enhance the customer experience. You are proactive in identifying potential challenges and are skilled at providing solutions that align with client goals. Your ability to empathize with clients and understand their unique needs sets you apart as a trusted partner in their success.

What you'll do

As a Customer Success Specialist at Smarsh, you will be the primary point of contact for Small Business clients, guiding them through their journey with our products. You will manage client onboarding, ensuring a smooth transition and helping them understand how to leverage our solutions effectively. Your role will involve regular check-ins with clients to assess their satisfaction and address any concerns they may have.

You will also be responsible for maintaining the annual renewal process, working diligently to ensure that clients continue to see value in our offerings. By analyzing client usage data and feedback, you will identify opportunities for upselling and cross-selling additional services that can enhance their experience. Your goal is to foster long-term relationships that lead to increased loyalty and retention.

In addition, you will collaborate with the product and engineering teams to relay client feedback and suggest improvements that can enhance our products. You will participate in training sessions and workshops to stay updated on product features and best practices, enabling you to provide the best possible support to your clients.

What we offer

At Smarsh, we believe in empowering our employees and providing them with the tools they need to succeed. You will have access to ongoing training and professional development opportunities to enhance your skills and advance your career. We foster a culture of innovation and collaboration, where your ideas and contributions are valued.

We offer competitive compensation and benefits, including health insurance, retirement plans, and flexible work arrangements. Join us in our mission to help organizations manage risk and unleash intelligence in their digital communications, and be part of a team that is recognized for its leadership and growth in the industry.