Technical Support Analyst • Entry-Level

Who you are

You are a problem-solver with a passion for technology and cloud solutions. As a Technical Support Analyst, you thrive in a collaborative environment, working closely with a team of developers and customer success managers to tackle technical challenges. You are eager to learn and grow in your career, embracing the opportunity to deepen your expertise in troubleshooting and cloud support.

You have a strong desire to help customers succeed and are committed to providing excellent service. Your ability to communicate effectively with clients and team members allows you to understand and resolve issues efficiently. You are adaptable and ready to take initiative in a fast-evolving digital landscape.

What you'll do

In this role, you will be on the front lines of customer interaction, assisting enterprise clients with technical challenges related to AvePoint's software ecosystem. You will collaborate with a dynamic team to ensure that our cloud-based services run smoothly and effectively. Your responsibilities will include troubleshooting issues, providing solutions, and ensuring customer satisfaction.

You will engage with clients to understand their needs and provide timely support. Your role will involve working closely with developers and product experts to resolve complex technical issues. You will also have the opportunity to contribute to the continuous improvement of our support processes and tools.

What we offer

At AvePoint, we are committed to investing in our people and fostering a culture of agility, passion, and teamwork. We offer competitive benefits, including medical, dental, vision, and a 401(k) with match. You will have access to unlimited PTO and the opportunity for bonuses, commissions, or equity depending on your role. We encourage open discussions about compensation and welcome applicants with diverse experiences.