Technical Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong desire to help others. You thrive in a fast-paced environment and are eager to learn about complex systems and integrations. Your problem-solving skills are top-notch, and you enjoy collaborating with both internal teams and external partners to resolve issues effectively. You have a passion for technology and a keen interest in the fintech space, particularly in how payment systems operate. You are open to feedback and continuously seek to improve your skills and knowledge in technical support.

Desirable

Experience in a technical support role or customer service environment is a plus, but not required. Familiarity with APIs and system integrations will help you excel in this position. A background in finance or technology will also be beneficial as you navigate the complexities of Rain's platform.

What you'll do

As a Technical Support Analyst at Rain, you will be responsible for investigating and resolving advanced customer and partner issues related to our systems and integrations. You will analyze logs, dashboards, and transaction data to identify root causes of problems and escalate issues when necessary. Your role will involve close collaboration with the Product team to ensure that our infrastructure remains seamless and reliable. You will also assist in documenting solutions and creating knowledge base articles to help improve the support process. Your contributions will directly impact the user experience and help shape the future of our platform.

What we offer

At Rain, you will be part of a lean and dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow into the role that aligns with your career goals. You will have the opportunity to work on exciting projects that are shaping the future of payments. We also provide health and wellness benefits to support your well-being, as well as team summits to strengthen relationships and build a common destiny within the company. Join us in making a significant impact in the fintech space and help us create a borderless financial future.