Technical Support • Entry-Level

Who you are

You are a detail-oriented individual with a passion for technology and customer service. You thrive in environments where you can solve complex problems and assist users in navigating technical challenges. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You are eager to learn and grow within a dynamic team, contributing to the success of a cutting-edge fintech company.

You have a foundational understanding of APIs and integrations, which allows you to investigate and resolve issues efficiently. Your analytical mindset helps you dissect logs and transaction data to identify root causes of problems. You are comfortable collaborating with product teams to escalate issues when necessary, ensuring that customer experiences remain seamless and reliable.

Desirable

Experience in a technical support role or familiarity with payment systems would be a plus. A background in customer service or technical troubleshooting can help you excel in this position. You are open to feedback and eager to develop your skills further in a supportive environment.

What you'll do

As a Technical Support Analyst at Rain, you will be responsible for investigating and resolving advanced customer and partner issues related to our systems, APIs, and integrations. You will analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed. Your role will involve collaborating closely with product teams to ensure that our infrastructure and user experience remain seamless and reliable.

You will assist both internal and external partners, providing exceptional support and guidance as they navigate our platform. Your ability to troubleshoot complex issues will be crucial in maintaining high levels of customer satisfaction. You will also have the opportunity to contribute to the development of support documentation and resources that empower users to resolve common issues independently.

What we offer

At Rain, we believe in fostering a collaborative and inclusive work environment. You will have the chance to work alongside a talented team of professionals who are dedicated to shaping the future of payments. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. Our team values open communication and encourages you to share your ideas and insights as we work together to build innovative solutions in the fintech space.

You will also enjoy a range of wellness benefits, including support for health and fitness activities. Team summits and offsites provide opportunities to strengthen relationships with colleagues and build a shared vision for the future. Join us at Rain and be part of a mission-driven company that is making a significant impact in the world of finance.