About Axon
Empowering law enforcement with advanced technology
Key Highlights
- Over 18,000 law enforcement customers worldwide
- Headquartered in Scottsdale, Arizona
- Offers body cameras and evidence management solutions
- 1,500+ employees dedicated to public safety technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
🎁 Benefits
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
🌟 Culture
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Overview
Axon is seeking a Senior Customer Success Manager II to drive customer engagement and satisfaction. You'll work closely with clients to ensure they are getting the most out of Axon's products and services. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in technology or software solutions. Your ability to build strong relationships with clients is paramount, and you understand the importance of customer satisfaction in driving business success. You are adept at identifying customer needs and translating them into actionable strategies that enhance their experience with our products. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional service. Your communication skills are top-notch, allowing you to effectively convey complex information in a clear and concise manner. You are passionate about helping customers achieve their goals and are committed to their success.
Desirable
Experience in the public safety or emergency services sector would be a significant advantage. Familiarity with AI-powered technologies and their application in customer service is a plus. You have a knack for problem-solving and can think critically to address customer challenges. A background in project management or operations can also enhance your effectiveness in this role.
What you'll do
As a Senior Customer Success Manager II at Axon, you will take ownership of customer relationships, ensuring they receive the highest level of service and support. You will engage with clients to understand their needs, provide training on our products, and help them maximize the value they receive from our solutions. You will collaborate with internal teams to address customer feedback and drive product improvements. Your role will involve developing success plans tailored to each customer, tracking their progress, and proactively identifying opportunities for growth. You will also be responsible for conducting regular check-ins and business reviews with clients to assess their satisfaction and address any concerns. Your insights will be crucial in shaping our customer success strategy and enhancing our offerings.
What we offer
At Axon, you will be part of a mission-driven organization dedicated to making a positive impact on public safety. We offer a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional development. You will work in a supportive environment that values diversity and encourages collaboration. Our culture is built on trust, transparency, and a commitment to excellence, and we are excited to welcome individuals who share our vision of protecting life through innovative technology.
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