Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience working with larger clients. You understand the importance of building long-term relationships and are skilled at identifying customer needs and challenges. Your ability to communicate effectively and provide best practices will help your clients achieve their operational goals. You are adaptable and can wear multiple hats, from project management to consulting, ensuring that your customers feel supported and confident in their use of Axon's products.

You thrive in a collaborative environment and enjoy working with cross-functional teams to influence product roadmaps based on customer feedback. Your analytical mindset allows you to assess workflows and organizational structures, providing valuable insights that drive customer success. You are passionate about making a positive impact and are committed to helping your clients succeed.

What you'll do

As a Senior Customer Success Manager at Axon, you will engage with larger customers to build strategic partnerships that enhance their experience with our products. You will serve as the main point of contact for your clients, guiding them through best practices and helping them navigate their operational challenges. Your role will involve regular communication with customers to ensure they are maximizing the value of Axon's offerings.

You will collaborate closely with various internal teams, providing insights into customer needs that will help shape product development and improvements. Your responsibilities will include conducting regular check-ins with clients, analyzing their feedback, and advocating for their needs within the organization. You will also be responsible for identifying opportunities for upselling and cross-selling Axon's products to enhance customer satisfaction and retention.

What we offer

At Axon, we offer a dynamic work environment where you can make a meaningful impact. You will have the opportunity to work with a team that is dedicated to protecting life and addressing critical safety and justice issues. We value diversity and encourage you to bring your unique perspective to the table. Our culture promotes collaboration and continuous growth, ensuring that you have the support you need to succeed in your role.

We provide competitive compensation and benefits, along with opportunities for professional development. As a remote position, you will have the flexibility to work from anywhere in North or South Carolina, while still being part of a supportive and engaged team. Join us in our mission to make a difference in the world through technology and innovation.