Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in building strategic partnerships with larger clients. Your ability to understand complex workflows and organizational structures allows you to provide tailored solutions that drive customer satisfaction and operational efficiency.

You excel in communication and collaboration, working effectively with cross-functional teams to relay customer insights and influence product development. Your consultative approach ensures that you are not just a point of contact but a trusted advisor to your clients.

You are adaptable and can wear multiple hats, from project management to product expertise, ensuring that you meet the diverse needs of your customers. Your focus on customer outcomes drives you to continually seek ways to enhance their experience and success with Axon's products.

Desirable

Experience in the technology sector or with SaaS products is a plus, as it helps you understand the nuances of customer needs in this space. Familiarity with data-driven decision-making and best practices in customer success will further enhance your effectiveness in this role.

What you'll do

As a Senior Customer Success Manager at Axon, you will engage with larger customers to foster long-term relationships and ensure they derive maximum value from our products. You will be the main point of contact for your clients, guiding them through best practices and helping them achieve their operational goals.

You will collaborate closely with various internal teams, providing valuable insights into customer needs and challenges that will influence product roadmaps and project priorities. Your role will involve regular engagement with customers, understanding their workflows, and identifying opportunities for improvement.

You will also be responsible for managing customer expectations and ensuring that they are met through effective communication and project management. Your ability to analyze customer feedback and translate it into actionable insights will be crucial in driving product enhancements and customer satisfaction.

What we offer

At Axon, you will be part of a mission-driven company that values your contributions and encourages personal and professional growth. We offer a collaborative work environment where you can make a real impact on society's safety and justice issues.

You will have the opportunity to work remotely while being part of a supportive team that values diverse perspectives. We believe in empowering our employees to do their best work, and we provide the resources and support necessary to help you succeed in your role.

Join us in our mission to protect life and make a difference in the communities we serve. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset just as much as technical skills.